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Questions? Comments? Concerns?

The New York State Citizen Review Panels welcome public comment on New York’s Child Protection System. Comments assist the panels in the assessment of impact of current policies, procedures and practices upon children and families in communities across the state. 

Comments may be made by sending us a message or mailing comments to the New York Citizen Review Panels, c/o WRI Solutions, 14 Columbia Circle, Suite 104, Albany, NY 12203.

Questions or concerns related to any case-specific issues should first be raised with your local department of social services or agency in writing or by calling the worker’s supervisor, program director, executive director or Commissioner.  A listing of all New York State Social Services Districts may be found here.

The Panels do not have the ability or resources to handle concerns with ongoing or open cases. Refer to the HEARS line if you would like to receive connections to services such as food, clothing, housing, medical and behavioral health care services, parenting education, and childcare. 

If you cannot resolve your issue at the local level and wish to pursue your concern further, please contact the New York State Office of Children and Family Services Regional Office in your area. Regional Office contact information is available here. The Regional Office will evaluate concerns based on your information and information they receive from your local district or agency involved.

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